About the Speaker
Donna Cutting, CSP
Founder & CEO (Chief Experience Officer)
Red-Carpet Learning Systems, Inc.
Donna Cutting, CSP is the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems Inc. She leads a team of Customer Service experts that help organizational leaders build a service culture and provide tools and training to help service providers engage employees to deliver an outstanding customer experience. Also an in demand Keynote Speaker, Donna is the author of two books on customer service including “501 Ways to Roll Out the Red Carpet for Your Customers,” (Career Press, 2015) and “The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service” (Wiley, 2008)
“501 Ways to Roll Out the Red Carpet for Your Customers” was named by columnist Shep Hyken in Forbes as one of the top business books of 2015.
She has presented, consulted and developed training programs for a variety of customers in Senior Living and Healthcare; Hospitality and Entertainment, Human Resources and Financial fields. Some of these companies include Penn National Gaming, Celebration Cinema, Grane Rx, Cornerstone Hospitality, Five Star Senior Living, Suncoast Solutions CEO Forum, Fred Astaire Dance Studios, Great Harvest Bread Company, JJ Taylor Companies, Missouri Bankers Association, Optum Health, Plasticard-Locktech International, Deluxe Corporation, Feather Ridge Hospital, Gaylord Opryland Resort, and more.
On one hand, Donna can talk to your CEO, COO and VP’s on what it really takes to engage employees to provide world class customer service; and on the other hand she is known for using her talents as a stage actress to keep her keynote presentations and training programs FUN for your front line and management teams! No one falls asleep in a Red-Carpet Customer Service Skills Training class – because they are laughing and learning together.
Whether assisting you with customer experience design, teaching you how to engage your employees, or simply being your funny motivational speaker – Donna knows the more you involve people in the process the more they will own the process. Her motto – the Audience is the STAR of the Show!
She is widely published in a variety of online and print publications, has been quoted in many print media including Investor’s Business Daily (twice), YahooFinance.com, and Weekend Entrepreneur, and has appeared on many television and radio shows including ABC’s America This Morning, and Chicago News Channel 7.
Donna is Past President of the National Speakers Association of Central Florida, on the board of NSA Carolinas and is one of only 232 Female Speakers in the world who have earned the designation of Certified Speaking Professional.
Also an actress and avid theatre-goer, Donna is on the board of North Carolina Stage Company and President of the Board for the Immediate Theatre Project. She lives in Asheville, North Carolina with her husband Jim and their rescue dogs Moxie & Tonks.
Purchase your copy of Donna's book today!
Click here to purchase your copy today and Donna will autograph it at the event!