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2019 June Monthly Chapter Meeting
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6/6/2019
When: Thursday, June 6, 2019
Registration begins at 11:30AM, Meeting begins at 12:00PM, Presentation begins at 12:30PM
Where: Maggiano's Little Italy
10367 Midtown Parkway
Jacksonville, FL  32246
Contact: Harrison Paciotti


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 Program Description

           

Internal Customer Service: Rolling Out the Red Carpet for Your Staff

Topic(s): Communication, Relationship Management 


Description:

Certification Information

How do you get an hourly employee who has never received red carpet service to give it? You must give it to them. The experience you provide for team members impacts employee engagement, retention and, ultimately, the customer's experience as well. Walk away from this session with 10 specific strategies for creating an exceptional employee experience.

 

Learning Objectives:

This session will help HR leaders and practitioners:

  1. Identify key customer service strategies for improving employee retention and engagement.
  2. Learn how to evaluate the gap between the employee experience you want to create and the one you currently provide.
  3. Obtain actionable ideas for getting people engaged in your mission, excited to come to work and feeling valued.

This activity has been submitted for one (1) Professional Development Credit (PDC) by SHRM and one (1) HR (General) credit with the HR Certification Institute.

 

About the Speaker

Donna Cutting, CSP

Founder & CEO (Chief Experience Officer)

Red-Carpet Learning Systems, Inc.

Donna Cutting, CSP is the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems Inc.  She leads a team of Customer Service experts that help organizational leaders build a service culture and provide tools and training to help service providers engage employees to deliver an outstanding customer experience.  Also an in demand Keynote Speaker, Donna is the author of two books on customer service including “501 Ways to Roll Out the Red Carpet for Your Customers,” (Career Press, 2015) and “The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service” (Wiley, 2008)

“501 Ways to Roll Out the Red Carpet for Your Customers” was named by columnist Shep Hyken in Forbes as one of the top business books of 2015.

She has presented, consulted and developed training programs for a variety of customers in Senior Living and Healthcare; Hospitality and Entertainment, Human Resources and Financial fields.  Some of these companies include Penn National Gaming, Celebration Cinema, Grane Rx, Cornerstone Hospitality, Five Star Senior Living, Suncoast Solutions CEO Forum, Fred Astaire Dance Studios, Great Harvest Bread Company, JJ Taylor Companies, Missouri Bankers Association, Optum Health, Plasticard-Locktech International, Deluxe Corporation, Feather Ridge Hospital, Gaylord Opryland Resort, and more.

On one hand, Donna can talk to your CEO, COO and VP’s on what it really takes to engage employees to provide world class customer service; and on the other hand she is known for using her talents as a stage actress to keep her keynote presentations and training programs FUN for your front line and management teams! No one falls asleep in a Red-Carpet Customer Service Skills Training class – because they are laughing and learning together.

Whether assisting you with customer experience design, teaching you how to engage your employees, or simply being your funny motivational speaker – Donna knows the more you involve people in the process the more they will own the process. Her motto – the Audience is the STAR of the Show!

She is widely published in a variety of online and print publications, has been quoted in many print media including Investor’s Business Daily (twice), YahooFinance.com, and Weekend Entrepreneur, and has appeared on many television and radio shows including ABC’s America This Morning, and Chicago News Channel 7.

Donna is Past President of the National Speakers Association of Central Florida, on the board of NSA Carolinas and is one of only 232 Female Speakers in the world who have earned the designation of Certified Speaking Professional.

Also an actress and avid theatre-goer, Donna is on the board of North Carolina Stage Company and President of the Board for the Immediate Theatre Project. She lives in Asheville, North Carolina with her husband Jim and their rescue dogs Moxie & Tonks. 

                     

Donna Cutting, CSP

 

 

Purchase your copy of Donna's book today!

Click here to purchase your copy today and Donna will autograph it at the event!

Meeting Details

Agenda Location
11:30AM Registration Maggiano's Little Italy
12:00PM Meeting/Lunch/Networking St. John's Town Center
12:30PM Presentation - Donna Cutting 10367 Midtown Parkway
1:30PM Presentation Ends/Meeting Wrap-up Jacksonville, FL 32246

 

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