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January 2018 Chapter Meeting
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In this exciting and interactive program you will learn the steps in the business innovation process and how they can be applied towards internal customers in the company to develop and evaluate new HR programs

When: 1/11/2018
Registration at 7:30AM, Meeting at 8:00AM, Presentation at 8:30AM, Meeting ends 10:00AM
Where: Maggiano's Little Italy
10367 Midtown Pkwy.
Jacksonville 32246
United States
Contact: Wendi Howard

Online registration is closed.
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 Program Description

Juggling HR Programs to Achieve Superior Business Metric Performance

Topic(s): Leadership & Navigation, Develop, Implement, and Evaluate Programs



The frantic pace of 21st century business life requires us all to become jugglers.  We must constantly keep many balls in the air in order to manage our projects, delight our internal and external clients, and stay abreast of new developments.  World champion juggler and innovation expert, Len Ferman, will teach you how to juggle (literally!), while also demonstrating how you can leverage the business innovation process to create new and better HR programs. 


In this program you will learn how the business innovation process can be applied to develop HR programs that will meet or exceed your business metric goals.  Len Ferman is the former head of ideation at Bank of America, and an adjunct professor at the University of North Florida where he teaches business innovations courses that he created.  Len will teach how business innovation is not just for developing new products and services, but applies equally well to the development of internal processes and programs.  In this extended, two hour, session, members will also have the chance to practice some of the creative techniques that Len teaches and solve for actual HR business metric issues. 


Len will reinforce each key point in the presentation via his unique style in which everyone is on their feet learning to juggle. Session attendees will use specially designed juggling scarves that enable anyone to easily learn.  And learning to juggle is fun and easier than you think, really!


This session will offer something for every SHRM member.  Come learn valuable and actionable skills for the office and for after work parties, all in 120 minutes!

Certification Information

This activity has been submitted for 2 Professional Development Credits (PDCs) by SHRM and 2 HR (Business) credits with the HR Certification Institute.

Learning Objectives:

Learn to:

  • Embrace Leadership--Measurably change the organization's overall culture, policies and practices in leadership by implementing initiatives connected to business strategies
  • Understand the steps in the business innovation process and how they can be applied towards internal customers in the company to develop and evaluate a her HR program







The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.


About the Speaker

Len Ferman is an adjunct professor of management at the University of North Florida where he teaches courses that he developed on business creativity and innovation.  Len is also a faculty member of the American Management Association.

In 2013, Len founded Ferman Innovation to help companies generate and evaluate breakthrough ideas to improve the customer experience.

Prior to founding Ferman Innovation, Len spent 25 years with Fortune 100 companies managing customer experience research and innovation.  Len held senior positions at AT&T, Barnett Bank and Bank of America where he introduced many new products, led the front end of innovation and served as head of ideation.  He developed the Idea Tournament™ process to identify and select the optimal concepts for development.

Len is a frequent speaker at major business conferences on innovation, including a keynote speech at the Customer Experience Leaders Summit in Miami in 2014.

Len is also a 7-time gold medalist at the World Joggling Championships, which combines running with juggling.

Len holds two masters degrees from Duke University (M.B.A. in Marketing and a Master’s in Economics).     


Len Ferman


 Meeting Details

 Agenda  Location
   7:30AM  Registration  Maggiano's Little Italy 
   8:00AM  Meeting/Breakfast/Networking  10367 Midtown Pkwy
   8:30AM  Presentation - Len Ferman  Jacksonville, FL 32246
 10:30AM  Presentation Ends/Meeting Wrap-up  


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6th Annual SHRM Jacksonville Supervisor Training 2018